In case you’ve bought a hosting package and you have some inquiries related to a specific feature/function, or if you have stumbled upon a certain challenge and you require support, you should be able to touch base with the respective help desk staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the easiest way to handle an issue most often is to send a ticket. This mode of correspondence makes the replies sent by both sides simple to follow and enables the tech support team members to escalate the situation in the event that, for instance, a system administrator needs to become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to use no less than 2 separate accounts to contact the technical support staff and to actually manage the hosting space. Incessantly switching between different accounts may often be a burden, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to reply to ticket requests.