In case you’ve bought a hosting package and you have some inquiries related to a specific feature/function, or if you have stumbled upon a certain challenge and you require support, you should be able to touch base with the respective help desk staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the easiest way to handle an issue most often is to send a ticket. This mode of correspondence makes the replies sent by both sides simple to follow and enables the tech support team members to escalate the situation in the event that, for instance, a system administrator needs to become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to use no less than 2 separate accounts to contact the technical support staff and to actually manage the hosting space. Incessantly switching between different accounts may often be a burden, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we’re using for our shared web hosting is not separate from the web hosting account. It’s an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you like with just a couple of clicks, without the need to sign out of your hosting account. The ticketing system offers a quick-search box, so you can trace de facto any support ticket that you’ve sent in the past, if necessary. Also, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to fix a specific problem even before you open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive timely assistance at any moment and if our help desk team suggests that you should do something inside your account, you can do it immediately without having to sign out of the Hepsia Control Panel.