Despite the fact that this isn't the most importantfactor to help you recognize a trustworthy shared web hosting company from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach someone if you're looking for support. The phone support for web hosting services may vary from basic to dedicated, thus the issues that can be resolved through a call differ based on the specific provider. In the general case, these issues are more basic and feature billing or 1st level technical issues because more difficult tasks generally require a support ticket where both you and the administrators can track what's going on with a particular issue. However, having the option to call your supplier can save you considerable time and efforts for the countless small things which may eventually show up at the time you manage your hosting account.
Phone Support in Shared Web Hosting
In case you decide to purchase one of our shared web hosting, you'll be able to talk with our customer support team over the phone for 14 hours per day. We can help you choose the most suitable package for your websites as we think that it is better to discuss these matters with a live person. If you already have an account, we're able to assist you with any sales/billing questions as well as general matters, even with some technical situations which do not require a long time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming issues so as to have the entire correspondence in a single place. We now have phone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and speak with our representatives.