The client support that you will receive from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical trouble with an active account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine web hosting provider and not from some reseller. If you get a hosting account through a company that does not own its servers and it can't access them right away, it's quite possible that you'll wait for a couple of days to receive a reply to your query, therefore your sites may stay offline for ages. In contrast, a supplier that offers numerous ways of communication and has a support team that is available at any time will assist you to right away and help you decrease or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
We provide 24/7 customer, billing and technical support for our shared web hosting. Even if you aren't our customer yet and you have questions, we will give you a hand promptly and provide the needed information, to give you a choice to make the very best decision when you buy your new hosting account. We're available anytime, including weekends and holidays, and we offer multiple options for communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers all over the world, so you're able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for days and nights to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so if you open a ticket through your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires longer time to be solved or in case it should be sent to our administrators, because it's far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.