A 99.9% Server Uptime
Our shared web hosting system is based on a secure, top–notch hardware architecture and a significantly customized Linux distribution. Thus, no matter what your site is, or how many site visitors you have, or even in case there is a denial–of–service attack, our machines will stay up and running and your websites will remain online.
All shared web hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
In order to deliver an outstanding web hosting service, you can barely count on the default network configuration in a datacenter. We have set up our own custom internal network to ensure a hyper–fast connection speed with the rest of the world.
And because of this, irrespective of which datacenters you select: our datacenter in US, our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe or our datacenter in AU, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done just about everything to minimize all potential risks with our cloud hosting packages and regardless of the fact that we provide top–notch client support, there are instances when the client is just not pleased with what we are offering. Or he wants to switch to a more powerful hosting solution, such as a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully happy, we will give you your money back.
24/7 Technical Support
If you happen to operate a hosting firm, your customer service technicians are of prime importance. That is the reason why we have punctiliously chosen a highly knowledgeable group of techs, each with many years of training behind his back. Thanks to them, we offer 24x7 support with each of our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All customer service requests are responded to in less than sixty minutes and our average ticket response time is less than twenty minutes!