Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a sixty–minute response warranty for every trouble ticket or email that you send to our technical support staff. We’ll quickly answer all general enquiries and forward the case to our system administrators in case additional assistance is needed. If you make use of our Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been discussed with you earlier.
A First–Rate Tech Support Service
- We will be online for you 24–7–365 to reply to any queries that you may have related to our Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated hosting server. If you also need assistance tackling server admin tasks, you can order our Managed Servers package, which includes backup hard disk storage space, OS updates every week, server monitoring and rebooting services, plus software installation and problem troubleshooting procedures.
A User–Friendly Help Area
Each dedicated server is equipped with our cost–free Control Panel, which features an in–depth knowledgebase plus a group of educational video tutorials. Whenever you require help with the Control Panel, just click the Videos or Help buttons situated in the upper right corner.